How can we help?

Hesabaty uses the iOS Shortcuts app to forward your bank notifications. After signing in, open the in-app guide under Settings → Auto-tracking. We support 12 Egyptian banks, including NBE, CIB, QNB, Banque Misr, and AAIB.

Make sure the Shortcut is enabled and that your bank's SMS format hasn't recently changed. If you tap on the SMS in the Messages app and run the Shortcut manually, the transaction should appear within a few seconds. Still stuck? Email us with the bank name and we'll add support.

Subscriptions are managed through your Apple ID. Open Settings → [Your Name] → Subscriptions → Hesabaty Pro → Cancel Subscription. You'll keep Pro features until the end of the current billing period.

Refunds are handled by Apple. You can request one directly at reportaproblem.apple.com using the Apple ID you used to subscribe. If something went wrong on our end, contact us and we'll help.

Yes. We never store the raw SMS body — only the parsed amount, merchant, and category. All data is encrypted in transit and at rest, and we never sell or share your data with third parties.

Tap 'Forgot password' on the sign-in screen and enter your email. You'll receive a reset link within a minute. If it doesn't arrive, check your spam folder or email us.

Hesabaty is built specifically for Egyptian banks and EGP currency. Other currencies and international banks aren't supported yet.

Hesabaty Pro lets you export all your transactions as CSV or PDF. Go to Settings → Export Data and choose your format and date range.